Certification
Service relationship – Tourism sector
Satisfy customers through the quality of the customer relationship.
Satisfy customers through the quality of the customer relationship.
This certification program is intended for all persons in the tourism sector working in contact with the customer. The aim is to acquire enough skills to assure a high quality of service, to help out customers and to satisfy their demands.
The training consists of 4 different steps, with the opportunity to get there through VAE (Validation des Acquis d’Expérience)
The program lasts five days (35 hours) and is priced at 2000 € HT (Excl. Taxes). No prerequisite (an interview will be done before completing the application. This program aims at people from the tourism/hospitality industry who wishes to work with customers.
“Service relationship – tourism sector” certification validates professional competencies in the following four skill sets:
Step 1 – Assure the right relationship with customers, 1 day (7 hours)
Step 2 – Be helpful and satisfy customers’ demands, 2 days (14 hours)
Step 3 – Assure the service quality by handling difficult situations, 1 day (7 hours)
Step 4 – The work team and how to improve the service quality, 1 day (7 hours)